Analisis Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Layanan Terhadap Kepuasan Pemakai Dan Manfaat Bersih
Dedy Ardiansyah 24 September 2015 Manajemen Informatika

Abstract / Intisari :
ABSTRACT Education Institution has enormous challenges include the role of education in preparing qualified human resources and the development of science and technology. To address these challenges, the higher education institutions need to support good information system, so that all activities are carried out can be run efficiently, effectively, improving the quality of education and services, and also can improve competitive advantage. The purpose of this study was to: 1. Analise effect of system quality, information quality and service quality on academic information system (SIMAK) user satisfaction. 2. Analise effect net benefits on user satisfaction. The sample totaled 150 are distributed to users of academic information system at STMIK El Rahma Yogyakarta , which consists of lecturer, employees who use and develop SIMAK and students. Methods of Data Analysis using Partial Least Square (PLS). The test results showed: 1. There is a positive and significant impact quality of system on user satisfaction. 2. There is a positive but not significant effect of information quality on user satisfaction. 3. There is a positive and significant impact quality of service on user satisfaction. 4. There is a positive and significant impact of net benefits on user satisfaction. 5. There is positive impact but not significant maturity of information system on user satisfaction. 6. There is a positive and significant impact on information systems maturity to net benefits. Keywords : Academic Information Systems, System Quality, Information Quality, Service Quality, User Satisfaction, Information Systems Maturity Attributes COBIT Framework 4.1, Net Benefits.

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